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Jan 5

Impatient Users Confuse AI Agents: High-fidelity Simulations of Human Traits for Testing Agents

Despite rapid progress in building conversational AI agents, robustness is still largely untested. Small shifts in user behavior, such as being more impatient, incoherent, or skeptical, can cause sharp drops in agent performance, revealing how brittle current AI agents are. Today's benchmarks fail to capture this fragility: agents may perform well under standard evaluations but degrade spectacularly in more realistic and varied settings. We address this robustness testing gap by introducing TraitBasis, a lightweight, model-agnostic method for systematically stress testing AI agents. TraitBasis learns directions in activation space corresponding to steerable user traits (e.g., impatience or incoherence), which can be controlled, scaled, composed, and applied at inference time without any fine-tuning or extra data. Using TraitBasis, we extend tau-Bench to tau-Trait, where user behaviors are altered via controlled trait vectors. We observe on average a 2%-30% performance degradation on tau-Trait across frontier models, highlighting the lack of robustness of current AI agents to variations in user behavior. Together, these results highlight both the critical role of robustness testing and the promise of TraitBasis as a simple, data-efficient, and compositional tool. By powering simulation-driven stress tests and training loops, TraitBasis opens the door to building AI agents that remain reliable in the unpredictable dynamics of real-world human interactions. We have open-sourced tau-Trai across four domains: airline, retail, telecom, and telehealth, so the community can systematically QA their agents under realistic, behaviorally diverse intents and trait scenarios: https://github.com/collinear-ai/tau-trait.

  • 6 authors
·
Oct 6, 2025

FindingDory: A Benchmark to Evaluate Memory in Embodied Agents

Large vision-language models have recently demonstrated impressive performance in planning and control tasks, driving interest in their application to real-world robotics. However, deploying these models for reasoning in embodied contexts is limited by their ability to incorporate long-term experience collected across multiple days and represented by vast collections of images. Current VLMs typically struggle to process more than a few hundred images concurrently, highlighting the need for more efficient mechanisms to handle long-term memory in embodied settings. To effectively evaluate these models for long-horizon control, a benchmark must specifically target scenarios where memory is crucial for success. Existing long-video QA benchmarks overlook embodied challenges like object manipulation and navigation, which demand low-level skills and fine-grained reasoning over past interactions. Moreover, effective memory integration in embodied agents involves both recalling relevant historical information and executing actions based on that information, making it essential to study these aspects together rather than in isolation. In this work, we introduce a new benchmark for long-range embodied tasks in the Habitat simulator. This benchmark evaluates memory-based capabilities across 60 tasks requiring sustained engagement and contextual awareness in an environment. The tasks can also be procedurally extended to longer and more challenging versions, enabling scalable evaluation of memory and reasoning. We also present baselines that integrate state-of-the-art VLMs with low level navigation policies, assessing their performance on these memory-intensive tasks and highlight areas for improvement.

  • 5 authors
·
Jun 18, 2025

SWE-QA: Can Language Models Answer Repository-level Code Questions?

Understanding and reasoning about entire software repositories is an essential capability for intelligent software engineering tools. While existing benchmarks such as CoSQA and CodeQA have advanced the field, they predominantly focus on small, self-contained code snippets. These setups fail to capture the complexity of real-world repositories, where effective understanding and reasoning often require navigating multiple files, understanding software architecture, and grounding answers in long-range code dependencies. In this paper, we present SWE-QA, a repository-level code question answering (QA) benchmark designed to facilitate research on automated QA systems in realistic code environments. SWE-QA involves 576 high-quality question-answer pairs spanning diverse categories, including intention understanding, cross-file reasoning, and multi-hop dependency analysis. To construct SWE-QA, we first crawled 77,100 GitHub issues from 11 popular repositories. Based on an analysis of naturally occurring developer questions extracted from these issues, we developed a two-level taxonomy of repository-level questions and constructed a set of seed questions for each category. For each category, we manually curated and validated questions and collected their corresponding answers. As a prototype application, we further develop SWE-QA-Agent, an agentic framework in which LLM agents reason and act to find answers automatically. We evaluate six advanced LLMs on SWE-QA under various context augmentation strategies. Experimental results highlight the promise of LLMs, particularly our SWE-QA-Agent framework, in addressing repository-level QA, while also revealing open challenges and pointing to future research directions.

  • 6 authors
·
Sep 18, 2025 2

BrowserAgent: Building Web Agents with Human-Inspired Web Browsing Actions

Efficiently solving real-world problems with LLMs increasingly hinges on their ability to interact with dynamic web environments and autonomously acquire external information. While recent research like Search-R1 and WebDancer demonstrates strong performance in solving web tasks, they heavily rely on additional tools to convert the interactive web environment into static text content. This is in contrast to human browsing behaviors, which involve diverse interactions with the browser, such as scrolling, clicking, and typing. In this paper, we propose BrowserAgent, a more interactive agent that solves complex tasks through human-inspired browser actions. BrowserAgent operates directly on raw web pages via Playwright through a set of predefined browser actions. We adopt a two-stage training (Supervised Fine-Tuning (SFT) and Rejection Fine-Tuning (RFT)) to improve the model's generalization abilities. Despite using significantly less training data than Search-R1, BrowserAgent achieves more competitive results across different Open-QA tasks. Additionally, we introduce an explicit memory mechanism to store key conclusions across steps, further enhancing the model's reasoning capabilities for long-horizon tasks. Notably, BrowserAgent-7B can achieve around 20\% improvement over Search-R1 on multi-hop QA tasks like HotpotQA, 2Wiki, and Bamboogle. These results indicate that BrowserAgent can serve as a more advanced framework for more interactive and scalable web agents.

TIGER-Lab TIGER-Lab
·
Oct 12, 2025 2

ViDoRAG: Visual Document Retrieval-Augmented Generation via Dynamic Iterative Reasoning Agents

Understanding information from visually rich documents remains a significant challenge for traditional Retrieval-Augmented Generation (RAG) methods. Existing benchmarks predominantly focus on image-based question answering (QA), overlooking the fundamental challenges of efficient retrieval, comprehension, and reasoning within dense visual documents. To bridge this gap, we introduce ViDoSeek, a novel dataset designed to evaluate RAG performance on visually rich documents requiring complex reasoning. Based on it, we identify key limitations in current RAG approaches: (i) purely visual retrieval methods struggle to effectively integrate both textual and visual features, and (ii) previous approaches often allocate insufficient reasoning tokens, limiting their effectiveness. To address these challenges, we propose ViDoRAG, a novel multi-agent RAG framework tailored for complex reasoning across visual documents. ViDoRAG employs a Gaussian Mixture Model (GMM)-based hybrid strategy to effectively handle multi-modal retrieval. To further elicit the model's reasoning capabilities, we introduce an iterative agent workflow incorporating exploration, summarization, and reflection, providing a framework for investigating test-time scaling in RAG domains. Extensive experiments on ViDoSeek validate the effectiveness and generalization of our approach. Notably, ViDoRAG outperforms existing methods by over 10% on the competitive ViDoSeek benchmark.

  • 7 authors
·
Feb 25, 2025 2

VideoWebArena: Evaluating Long Context Multimodal Agents with Video Understanding Web Tasks

Videos are often used to learn or extract the necessary information to complete tasks in ways different than what text and static imagery alone can provide. However, many existing agent benchmarks neglect long-context video understanding, instead focusing on text or static image inputs. To bridge this gap, we introduce VideoWebArena (VideoWA), a benchmark for evaluating the capabilities of long-context multimodal agents for video understanding. VideoWA consists of 2,021 web agent tasks based on manually crafted video tutorials, which total almost four hours of content. For our benchmark, we define a taxonomy of long-context video-based agent tasks with two main areas of focus: skill retention and factual retention. While skill retention tasks evaluate whether an agent can use a given human demonstration to complete a task efficiently, the factual retention task evaluates whether an agent can retrieve instruction-relevant information from a video to complete a task. We find that the best model achieves 13.3% success on factual retention tasks and 45.8% on factual retention QA pairs, far below human performance at 73.9% and 79.3%, respectively. On skill retention tasks, long-context models perform worse with tutorials than without, exhibiting a 5% performance decrease in WebArena tasks and a 10.3% decrease in VisualWebArena tasks. Our work highlights the need to improve the agentic abilities of long-context multimodal models and provides a testbed for future development with long-context video agents.

  • 8 authors
·
Oct 24, 2024 2

Physical Reasoning and Object Planning for Household Embodied Agents

In this study, we explore the sophisticated domain of task planning for robust household embodied agents, with a particular emphasis on the intricate task of selecting substitute objects. We introduce the CommonSense Object Affordance Task (COAT), a novel framework designed to analyze reasoning capabilities in commonsense scenarios. This approach is centered on understanding how these agents can effectively identify and utilize alternative objects when executing household tasks, thereby offering insights into the complexities of practical decision-making in real-world environments.Drawing inspiration from human decision-making, we explore how large language models tackle this challenge through three meticulously crafted commonsense question-and-answer datasets, featuring refined rules and human annotations. Our evaluation of state-of-the-art language models on these datasets sheds light on three pivotal considerations: 1) aligning an object's inherent utility with the task at hand, 2) navigating contextual dependencies (societal norms, safety, appropriateness, and efficiency), and 3) accounting for the current physical state of the object. To maintain accessibility, we introduce five abstract variables reflecting an object's physical condition, modulated by human insights to simulate diverse household scenarios. Our contributions include insightful Object-Utility mappings addressing the first consideration and two extensive QA datasets (15k and 130k questions) probing the intricacies of contextual dependencies and object states. The datasets, along with our findings, are accessible at: https://github.com/com-phy-affordance/COAT. This research not only advances our understanding of physical commonsense reasoning in language models but also paves the way for future improvements in household agent intelligence.

  • 4 authors
·
Nov 22, 2023

ST-PPO: Stabilized Off-Policy Proximal Policy Optimization for Multi-Turn Agents Training

PPO has been widely adopted for training large language models (LLMs) at the token level in multi-turn dialogue and reasoning tasks. However, its performance is often unstable and prone to collapse. Through empirical analysis, we identify two main sources of instability in this setting: (1)~token-level importance sampling, which is misaligned with the natural granularity of multi-turn environments that have distinct turn-level stages, and (2) inaccurate advantage estimates from off-policy samples, where the critic has not learned to evaluate certain state-action pairs, resulting in high-variance gradients and unstable updates. To address these challenges, we introduce two complementary stabilization techniques: (1) turn-level importance sampling, which aligns optimization with the natural structure of multi-turn reasoning, and (2) clipping-bias correction, which normalizes gradients by downweighting unreliable, highly off-policy samples. Depending on how these components are combined, we obtain three variants: Turn-PPO (turn-level sampling only), S-PPO (clipping-bias correction applied to token-level PPO), and ST-PPO (turn-level sampling combined with clipping-bias correction). In our experiments, we primarily study ST-PPO and S-PPO, which together demonstrate how the two stabilization mechanisms address complementary sources of instability. Experiments on multi-turn search tasks across general QA, multi-hop QA, and medical multiple-choice QA benchmarks show that ST-PPO and S-PPO consistently prevent the performance collapses observed in large-model training, maintain lower clipping ratios throughout optimization, and achieve higher task performance than standard token-level PPO. These results demonstrate that combining turn-level importance sampling with clipping-bias correction provides a practical and scalable solution for stabilizing multi-turn LLM agent training.

  • 9 authors
·
Nov 25, 2025

AgentPoison: Red-teaming LLM Agents via Poisoning Memory or Knowledge Bases

LLM agents have demonstrated remarkable performance across various applications, primarily due to their advanced capabilities in reasoning, utilizing external knowledge and tools, calling APIs, and executing actions to interact with environments. Current agents typically utilize a memory module or a retrieval-augmented generation (RAG) mechanism, retrieving past knowledge and instances with similar embeddings from knowledge bases to inform task planning and execution. However, the reliance on unverified knowledge bases raises significant concerns about their safety and trustworthiness. To uncover such vulnerabilities, we propose a novel red teaming approach AgentPoison, the first backdoor attack targeting generic and RAG-based LLM agents by poisoning their long-term memory or RAG knowledge base. In particular, we form the trigger generation process as a constrained optimization to optimize backdoor triggers by mapping the triggered instances to a unique embedding space, so as to ensure that whenever a user instruction contains the optimized backdoor trigger, the malicious demonstrations are retrieved from the poisoned memory or knowledge base with high probability. In the meantime, benign instructions without the trigger will still maintain normal performance. Unlike conventional backdoor attacks, AgentPoison requires no additional model training or fine-tuning, and the optimized backdoor trigger exhibits superior transferability, in-context coherence, and stealthiness. Extensive experiments demonstrate AgentPoison's effectiveness in attacking three types of real-world LLM agents: RAG-based autonomous driving agent, knowledge-intensive QA agent, and healthcare EHRAgent. On each agent, AgentPoison achieves an average attack success rate higher than 80% with minimal impact on benign performance (less than 1%) with a poison rate less than 0.1%.

  • 5 authors
·
Jul 17, 2024 3

Evaluating Memory in LLM Agents via Incremental Multi-Turn Interactions

Recent benchmarks for Large Language Model (LLM) agents primarily focus on evaluating reasoning, planning, and execution capabilities, while another critical component-memory, encompassing how agents memorize, update, and retrieve long-term information-is under-evaluated due to the lack of benchmarks. We term agents with memory mechanisms as memory agents. In this paper, we identify four core competencies essential for memory agents: accurate retrieval, test-time learning, long-range understanding, and conflict resolution. Existing datasets either rely on limited context lengths or are tailored for static, long-context settings like book-based QA, which do not reflect the interactive, multi-turn nature of memory agents that incrementally accumulate information. Furthermore, no existing benchmarks cover all four competencies. Therefore, we introduce MemoryAgentBench, a new benchmark specifically designed for memory agents. Our benchmark combines reformulated existing datasets with newly constructed ones, covering the above four memory competencies, providing a systematic and challenging testbed for assessing memory quality. We evaluate a diverse set of memory agents, ranging from simple context-based and retrieval-augmented generation (RAG) systems to advanced agents with external memory modules and tool integration. Empirical results reveal that current methods fall short of mastering all four competencies, underscoring the need for further research into comprehensive memory mechanisms for LLM agents.

  • 3 authors
·
Jul 7, 2025 2

Follow the Flow: Fine-grained Flowchart Attribution with Neurosymbolic Agents

Flowcharts are a critical tool for visualizing decision-making processes. However, their non-linear structure and complex visual-textual relationships make it challenging to interpret them using LLMs, as vision-language models frequently hallucinate nonexistent connections and decision paths when analyzing these diagrams. This leads to compromised reliability for automated flowchart processing in critical domains such as logistics, health, and engineering. We introduce the task of Fine-grained Flowchart Attribution, which traces specific components grounding a flowchart referring LLM response. Flowchart Attribution ensures the verifiability of LLM predictions and improves explainability by linking generated responses to the flowchart's structure. We propose FlowPathAgent, a neurosymbolic agent that performs fine-grained post hoc attribution through graph-based reasoning. It first segments the flowchart, then converts it into a structured symbolic graph, and then employs an agentic approach to dynamically interact with the graph, to generate attribution paths. Additionally, we present FlowExplainBench, a novel benchmark for evaluating flowchart attributions across diverse styles, domains, and question types. Experimental results show that FlowPathAgent mitigates visual hallucinations in LLM answers over flowchart QA, outperforming strong baselines by 10-14% on our proposed FlowExplainBench dataset.

  • 7 authors
·
Jun 2, 2025 2

MEM1: Learning to Synergize Memory and Reasoning for Efficient Long-Horizon Agents

Modern language agents must operate over long-horizon, multi-turn interactions, where they retrieve external information, adapt to observations, and answer interdependent queries. Yet, most LLM systems rely on full-context prompting, appending all past turns regardless of their relevance. This leads to unbounded memory growth, increased computational costs, and degraded reasoning performance on out-of-distribution input lengths. We introduce MEM1, an end-to-end reinforcement learning framework that enables agents to operate with constant memory across long multi-turn tasks. At each turn, MEM1 updates a compact shared internal state that jointly supports memory consolidation and reasoning. This state integrates prior memory with new observations from the environment while strategically discarding irrelevant or redundant information. To support training in more realistic and compositional settings, we propose a simple yet effective and scalable approach to constructing multi-turn environments by composing existing datasets into arbitrarily complex task sequences. Experiments across three domains, including internal retrieval QA, open-domain web QA, and multi-turn web shopping, show that MEM1-7B improves performance by 3.5x while reducing memory usage by 3.7x compared to Qwen2.5-14B-Instruct on a 16-objective multi-hop QA task, and generalizes beyond the training horizon. Our results demonstrate the promise of reasoning-driven memory consolidation as a scalable alternative to existing solutions for training long-horizon interactive agents, where both efficiency and performance are optimized.

  • 9 authors
·
Jun 18, 2025

DeAR: Dual-Stage Document Reranking with Reasoning Agents via LLM Distillation

Large Language Models (LLMs) have transformed listwise document reranking by enabling global reasoning over candidate sets, yet single models often struggle to balance fine-grained relevance scoring with holistic cross-document analysis. We propose DeepAgentRank (\DeAR), an open-source framework that decouples these tasks through a dual-stage approach, achieving superior accuracy and interpretability. In Stage 1, we distill token-level relevance signals from a frozen 13B LLaMA teacher into a compact \{3, 8\}B student model using a hybrid of cross-entropy, RankNet, and KL divergence losses, ensuring robust pointwise scoring. In Stage 2, we attach a second LoRA adapter and fine-tune on 20K GPT-4o-generated chain-of-thought permutations, enabling listwise reasoning with natural-language justifications. Evaluated on TREC-DL19/20, eight BEIR datasets, and NovelEval-2306, \DeAR surpasses open-source baselines by +5.1 nDCG@5 on DL20 and achieves 90.97 nDCG@10 on NovelEval, outperforming GPT-4 by +3.09. Without fine-tuning on Wikipedia, DeAR also excels in open-domain QA, achieving 54.29 Top-1 accuracy on Natural Questions, surpassing baselines like MonoT5, UPR, and RankGPT. Ablations confirm that dual-loss distillation ensures stable calibration, making \DeAR a highly effective and interpretable solution for modern reranking systems.Dataset and code available at https://github.com/DataScienceUIBK/DeAR-Reranking..

  • 4 authors
·
Aug 23, 2025

WebExplorer: Explore and Evolve for Training Long-Horizon Web Agents

The paradigm of Large Language Models (LLMs) has increasingly shifted toward agentic applications, where web browsing capabilities are fundamental for retrieving information from diverse online sources. However, existing open-source web agents either demonstrate limited information-seeking abilities on complex tasks or lack transparent implementations. In this work, we identify that the key challenge lies in the scarcity of challenging data for information seeking. To address this limitation, we introduce WebExplorer: a systematic data generation approach using model-based exploration and iterative, long-to-short query evolution. This method creates challenging query-answer pairs that require multi-step reasoning and complex web navigation. By leveraging our curated high-quality dataset, we successfully develop advanced web agent WebExplorer-8B through supervised fine-tuning followed by reinforcement learning. Our model supports 128K context length and up to 100 tool calling turns, enabling long-horizon problem solving. Across diverse information-seeking benchmarks, WebExplorer-8B achieves the state-of-the-art performance at its scale. Notably, as an 8B-sized model, WebExplorer-8B is able to effectively search over an average of 16 turns after RL training, achieving higher accuracy than WebSailor-72B on BrowseComp-en/zh and attaining the best performance among models up to 100B parameters on WebWalkerQA and FRAMES. Beyond these information-seeking tasks, our model also achieves strong generalization on the HLE benchmark even though it is only trained on knowledge-intensive QA data. These results highlight our approach as a practical path toward long-horizon web agents.

  • 15 authors
·
Sep 8, 2025 3

DaMo: Data Mixing Optimizer in Fine-tuning Multimodal LLMs for Mobile Phone Agents

Mobile Phone Agents (MPAs) have emerged as a promising research direction due to their broad applicability across diverse scenarios. While Multimodal Large Language Models (MLLMs) serve as the foundation for MPAs, their effectiveness in handling multiple mobile phone tasks simultaneously remains limited. Although multitask supervised fine-tuning (SFT) is widely adopted for multitask learning, existing approaches struggle to determine optimal training data compositions for peak performance. To address this challenge, we propose DaMo (Data Mixture Optimizer) - a novel solution employing a trainable network that predicts optimal data mixtures by forecasting downstream task performance for any given dataset ratio. To support comprehensive evaluation, we introduce PhoneAgentBench, the first specialized benchmark to evaluate MLLMs on multimodal mobile phone tasks, comprising 1235 QA pairs spanning diverse real-world industrial mobile application scenarios. Demonstrating strong predictive capability (R^2=0.81) in small-scale pilot experiments, DaMo efficiently extrapolates optimal data mixing configurations. Our results show DaMo achieves a 3.38% performance improvement on PhoneAgentBench compared to alternative methods. Furthermore, extensive experiments across established benchmarks including BFCL-v3, MME-Reasoning, MME-Perception, and OCRBench reveal DaMo's superior generalization, outperforming other approaches by 2.57% in terms of average score. When used solely for MLLM optimization on the BFCL-v3 task, DaMo improves the metrics by 12.47% than other methods. Notably, DaMo maintains robust scalability, preserving its effectiveness when applied to other model architectures. The code and dataset are available at https://github.com/OPPO-Mente-Lab/DaMo.git

OPPOer OPPO
·
Oct 22, 2025 2

DERA: Enhancing Large Language Model Completions with Dialog-Enabled Resolving Agents

Large language models (LLMs) have emerged as valuable tools for many natural language understanding tasks. In safety-critical applications such as healthcare, the utility of these models is governed by their ability to generate outputs that are factually accurate and complete. In this work, we present dialog-enabled resolving agents (DERA). DERA is a paradigm made possible by the increased conversational abilities of LLMs, namely GPT-4. It provides a simple, interpretable forum for models to communicate feedback and iteratively improve output. We frame our dialog as a discussion between two agent types - a Researcher, who processes information and identifies crucial problem components, and a Decider, who has the autonomy to integrate the Researcher's information and makes judgments on the final output. We test DERA against three clinically-focused tasks. For medical conversation summarization and care plan generation, DERA shows significant improvement over the base GPT-4 performance in both human expert preference evaluations and quantitative metrics. In a new finding, we also show that GPT-4's performance (70%) on an open-ended version of the MedQA question-answering (QA) dataset (Jin et al. 2021, USMLE) is well above the passing level (60%), with DERA showing similar performance. We release the open-ended MEDQA dataset at https://github.com/curai/curai-research/tree/main/DERA.

  • 4 authors
·
Mar 29, 2023

Explore to Evolve: Scaling Evolved Aggregation Logic via Proactive Online Exploration for Deep Research Agents

Deep research web agents not only retrieve information from diverse sources such as web environments, files, and multimodal inputs, but more importantly, they need to rigorously analyze and aggregate knowledge for insightful research. However, existing open-source deep research agents predominantly focus on enhancing information-seeking capabilities of web agents to locate specific information, while overlooking the essential need for information aggregation, which would limit their ability to support in-depth research. We propose an Explore to Evolve paradigm to scalably construct verifiable training data for web agents. Begins with proactive online exploration, an agent sources grounded information by exploring the real web. Using the collected evidence, the agent then self-evolves an aggregation program by selecting, composing, and refining operations from 12 high-level logical types to synthesize a verifiable QA pair. This evolution from high-level guidance to concrete operations allowed us to scalably produce WebAggregatorQA, a dataset of 10K samples across 50K websites and 11 domains. Based on an open-source agent framework, SmolAgents, we collect supervised fine-tuning trajectories to develop a series of foundation models, WebAggregator. WebAggregator-8B matches the performance of GPT-4.1, while the 32B variant surpasses GPT-4.1 by more than 10% on GAIA-text and closely approaches Claude-3.7-sonnet. Moreover, given the limited availability of benchmarks that evaluate web agents' information aggregation abilities, we construct a human-annotated evaluation split of WebAggregatorQA as a challenging test set. On this benchmark, Claude-3.7-sonnet only achieves 28%, and GPT-4.1 scores 25.8%. Even when agents manage to retrieve all references, they still struggle on WebAggregatorQA, highlighting the need to strengthen the information aggregation capabilities of web agent foundations.

  • 13 authors
·
Oct 16, 2025 2

LocalSearchBench: Benchmarking Agentic Search in Real-World Local Life Services

Recent advances in large reasoning models (LRMs) have enabled agentic search systems to perform complex multi-step reasoning across multiple sources. However, most studies focus on general information retrieval and rarely explores vertical domains with unique challenges. In this work, we focus on local life services and introduce LocalSearchBench, which encompass diverse and complex business scenarios. Real-world queries in this domain are often ambiguous and require multi-hop reasoning across merchants and products, remaining challenging and not fully addressed. As the first comprehensive benchmark for agentic search in local life services, LocalSearchBench includes over 150,000 high-quality entries from various cities and business types. We construct 300 multi-hop QA tasks based on real user queries, challenging agents to understand questions and retrieve information in multiple steps. We also developed LocalPlayground, a unified environment integrating multiple tools for agent interaction. Experiments show that even state-of-the-art LRMs struggle on LocalSearchBench: the best model (DeepSeek-V3.1) achieves only 34.34% correctness, and most models have issues with completeness (average 77.33%) and faithfulness (average 61.99%). This highlights the need for specialized benchmarks and domain-specific agent training in local life services. Code, Benchmark, and Leaderboard are available at localsearchbench.github.io.

  • 14 authors
·
Dec 8, 2025

On scalable oversight with weak LLMs judging strong LLMs

Scalable oversight protocols aim to enable humans to accurately supervise superhuman AI. In this paper we study debate, where two AI's compete to convince a judge; consultancy, where a single AI tries to convince a judge that asks questions; and compare to a baseline of direct question-answering, where the judge just answers outright without the AI. We use large language models (LLMs) as both AI agents and as stand-ins for human judges, taking the judge models to be weaker than agent models. We benchmark on a diverse range of asymmetries between judges and agents, extending previous work on a single extractive QA task with information asymmetry, to also include mathematics, coding, logic and multimodal reasoning asymmetries. We find that debate outperforms consultancy across all tasks when the consultant is randomly assigned to argue for the correct/incorrect answer. Comparing debate to direct question answering, the results depend on the type of task: in extractive QA tasks with information asymmetry debate outperforms direct question answering, but in other tasks without information asymmetry the results are mixed. Previous work assigned debaters/consultants an answer to argue for. When we allow them to instead choose which answer to argue for, we find judges are less frequently convinced by the wrong answer in debate than in consultancy. Further, we find that stronger debater models increase judge accuracy, though more modestly than in previous studies.

  • 11 authors
·
Jul 5, 2024 1

AgentRouter: A Knowledge-Graph-Guided LLM Router for Collaborative Multi-Agent Question Answering

Large language models (LLMs) and agent-based frameworks have advanced rapidly, enabling diverse applications. Yet, with the proliferation of models and agentic strategies, practitioners face substantial uncertainty in selecting the best configuration for a downstream task. Prior studies show that different agents and backbones exhibit complementary strengths, and that larger models are not always superior, underscoring the need for adaptive routing mechanisms. Existing approaches to agent routing, however, often emphasize cost efficiency while overlooking the fine-grained contextual and relational structure inherent in QA tasks. In this paper, we propose tAgentRouter, a framework that formulates multi-agent QA as a knowledge-graph-guided routing problem supervised by empirical performance signals. Specifically, we convert QA instance into a knowledge graph that jointly encodes queries, contextual entities, and agents, and then train a heterogeneous graph neural network (GNN) to propagate information across node types and produce task-aware routing distributions over agents. By leveraging soft supervision and weighted aggregation of agent outputs, AgentRouter learns principled collaboration schemes that capture the complementary strengths of diverse agents. Extensive experiments demonstrate that our framework consistently outperforms single-agent and ensemble baselines, while generalizing across benchmarks and LLM backbones. These results highlight the effectiveness and robustness of graph-supervised multi-agent routing for question answering.

  • 9 authors
·
Oct 6, 2025

AI-SearchPlanner: Modular Agentic Search via Pareto-Optimal Multi-Objective Reinforcement Learning

Recent studies have explored integrating Large Language Models (LLMs) with search engines to leverage both the LLMs' internal pre-trained knowledge and external information. Specially, reinforcement learning (RL) has emerged as a promising paradigm for enhancing LLM reasoning through multi-turn interactions with search engines. However, existing RL-based search agents rely on a single LLM to handle both search planning and question-answering (QA) tasks in an end-to-end manner, which limits their ability to optimize both capabilities simultaneously. In practice, sophisticated AI search systems often employ a large, frozen LLM (e.g., GPT-4, DeepSeek-R1) to ensure high-quality QA. Thus, a more effective and efficient approach is to utilize a small, trainable LLM dedicated to search planning. In this paper, we propose AI-SearchPlanner, a novel reinforcement learning framework designed to enhance the performance of frozen QA models by focusing on search planning. Specifically, our approach introduces three key innovations: 1) Decoupling the Architecture of the Search Planner and Generator, 2) Dual-Reward Alignment for Search Planning, and 3) Pareto Optimization of Planning Utility and Cost, to achieve the objectives. Extensive experiments on real-world datasets demonstrate that AI SearchPlanner outperforms existing RL-based search agents in both effectiveness and efficiency, while exhibiting strong generalization capabilities across diverse frozen QA models and data domains.

  • 3 authors
·
Aug 27, 2025

Beyond Ten Turns: Unlocking Long-Horizon Agentic Search with Large-Scale Asynchronous RL

Recent advancements in LLM-based agents have demonstrated remarkable capabilities in handling complex, knowledge-intensive tasks by integrating external tools. Among diverse choices of tools, search tools play a pivotal role in accessing vast external knowledge. However, open-source agents still fall short of achieving expert-level Search Intelligence, the ability to resolve ambiguous queries, generate precise searches, analyze results, and conduct thorough exploration. Existing approaches fall short in scalability, efficiency, and data quality. For example, small turn limits in existing online RL methods, e.g. <=10, restrict complex strategy learning. This paper introduces ASearcher, an open-source project for large-scale RL training of search agents. Our key contributions include: (1) Scalable fully asynchronous RL training that enables long-horizon search while maintaining high training efficiency. (2) A prompt-based LLM agent that autonomously synthesizes high-quality and challenging QAs, creating a large-scale QA dataset. Through RL training, our prompt-based QwQ-32B agent achieves substantial improvements, with 46.7% and 20.8% Avg@4 gains on xBench and GAIA, respectively. Notably, our agent exhibits extreme long-horizon search, with tool calls exceeding 40 turns and output tokens exceeding 150k during training time. With a simple agent design and no external LLMs, ASearcher-Web-QwQ achieves Avg@4 scores of 42.1 on xBench and 52.8 on GAIA, surpassing existing open-source 32B agents. We open-source our models, training data, and codes in https://github.com/inclusionAI/ASearcher.

  • 8 authors
·
Aug 11, 2025 3

HiddenTables & PyQTax: A Cooperative Game and Dataset For TableQA to Ensure Scale and Data Privacy Across a Myriad of Taxonomies

A myriad of different Large Language Models (LLMs) face a common challenge in contextually analyzing table question-answering tasks. These challenges are engendered from (1) finite context windows for large tables, (2) multi-faceted discrepancies amongst tokenization patterns against cell boundaries, and (3) various limitations stemming from data confidentiality in the process of using external models such as gpt-3.5-turbo. We propose a cooperative game dubbed "HiddenTables" as a potential resolution to this challenge. In essence, "HiddenTables" is played between the code-generating LLM "Solver" and the "Oracle" which evaluates the ability of the LLM agents to solve Table QA tasks. This game is based on natural language schemas and importantly, ensures the security of the underlying data. We provide evidential experiments on a diverse set of tables that demonstrate an LLM's collective inability to generalize and perform on complex queries, handle compositional dependencies, and align natural language to programmatic commands when concrete table schemas are provided. Unlike encoder-based models, we have pushed the boundaries of "HiddenTables" to not be limited by the number of rows - therefore we exhibit improved efficiency in prompt and completion tokens. Our infrastructure has spawned a new dataset "PyQTax" that spans across 116,671 question-table-answer triplets and provides additional fine-grained breakdowns & labels for varying question taxonomies. Therefore, in tandem with our academic contributions regarding LLMs' deficiency in TableQA tasks, "HiddenTables" is a tactile manifestation of how LLMs can interact with massive datasets while ensuring data security and minimizing generation costs.

  • 4 authors
·
Jun 16, 2024 1

Beyond Nearest Neighbors: Semantic Compression and Graph-Augmented Retrieval for Enhanced Vector Search

Vector databases typically rely on approximate nearest neighbor (ANN) search to retrieve the top-k closest vectors to a query in embedding space. While effective, this approach often yields semantically redundant results, missing the diversity and contextual richness required by applications such as retrieval-augmented generation (RAG), multi-hop QA, and memory-augmented agents. We introduce a new retrieval paradigm: semantic compression, which aims to select a compact, representative set of vectors that captures the broader semantic structure around a query. We formalize this objective using principles from submodular optimization and information geometry, and show that it generalizes traditional top-k retrieval by prioritizing coverage and diversity. To operationalize this idea, we propose graph-augmented vector retrieval, which overlays semantic graphs (e.g., kNN or knowledge-based links) atop vector spaces to enable multi-hop, context-aware search. We theoretically analyze the limitations of proximity-based retrieval under high-dimensional concentration and highlight how graph structures can improve semantic coverage. Our work outlines a foundation for meaning-centric vector search systems, emphasizing hybrid indexing, diversity-aware querying, and structured semantic retrieval. We make our implementation publicly available to foster future research in this area.

  • 2 authors
·
Jul 25, 2025

Diverse And Private Synthetic Datasets Generation for RAG evaluation: A multi-agent framework

Retrieval-augmented generation (RAG) systems improve large language model outputs by incorporating external knowledge, enabling more informed and context-aware responses. However, the effectiveness and trustworthiness of these systems critically depends on how they are evaluated, particularly on whether the evaluation process captures real-world constraints like protecting sensitive information. While current evaluation efforts for RAG systems have primarily focused on the development of performance metrics, far less attention has been given to the design and quality of the underlying evaluation datasets, despite their pivotal role in enabling meaningful, reliable assessments. In this work, we introduce a novel multi-agent framework for generating synthetic QA datasets for RAG evaluation that prioritize semantic diversity and privacy preservation. Our approach involves: (1) a Diversity agent leveraging clustering techniques to maximize topical coverage and semantic variability, (2) a Privacy Agent that detects and mask sensitive information across multiple domains and (3) a QA curation agent that synthesizes private and diverse QA pairs suitable as ground truth for RAG evaluation. Extensive experiments demonstrate that our evaluation sets outperform baseline methods in diversity and achieve robust privacy masking on domain-specific datasets. This work offers a practical and ethically aligned pathway toward safer, more comprehensive RAG system evaluation, laying the foundation for future enhancements aligned with evolving AI regulations and compliance standards.

  • 3 authors
·
Aug 26, 2025

Can Agents Fix Agent Issues?

LLM-based agent systems are emerging as a new software paradigm and have been widely adopted across diverse domains such as medicine, robotics, and programming. However, maintaining these systems requires substantial effort, as they are inevitably prone to bugs and continually evolve to meet changing external requirements. Therefore, automatically resolving agent issues (i.e., bug reports or feature requests) is a crucial and challenging task. While recent software engineering (SE) agents (e.g., SWE-agent) have shown promise in addressing issues in traditional software systems, it remains unclear how effectively they can resolve real-world issues in agent systems, which differ significantly from traditional software. To fill this gap, we first manually analyze 201 real-world agent issues and identify common categories of agent issues. We then spend 500 person-hours constructing AGENTISSUE-BENCH, a reproducible benchmark comprising 50 agent issue resolution tasks (each with an executable environment and failure-triggering tests). We further evaluate state-of-the-art SE agents on AGENTISSUE-BENCH and reveal their limited effectiveness (i.e., with only 3.33% - 12.67% resolution rates). These results underscore the unique challenges of maintaining agent systems compared to traditional software, highlighting the need for further research to develop advanced SE agents for resolving agent issues. Data and code are available at https://alfin06.github.io/AgentIssue-Bench-Leaderboard/#/ .

  • 5 authors
·
May 27, 2025

From Benchmarks to Business Impact: Deploying IBM Generalist Agent in Enterprise Production

Agents are rapidly advancing in automating digital work, but enterprises face a harder challenge: moving beyond prototypes to deployed systems that deliver measurable business value. This path is complicated by fragmented frameworks, slow development, and the absence of standardized evaluation practices. Generalist agents have emerged as a promising direction, excelling on academic benchmarks and offering flexibility across task types, applications, and modalities. Yet, evidence of their use in production enterprise settings remains limited. This paper reports IBM's experience developing and piloting the Computer Using Generalist Agent (CUGA), which has been open-sourced for the community (https://github.com/cuga-project/cuga-agent). CUGA adopts a hierarchical planner--executor architecture with strong analytical foundations, achieving state-of-the-art performance on AppWorld and WebArena. Beyond benchmarks, it was evaluated in a pilot within the Business-Process-Outsourcing talent acquisition domain, addressing enterprise requirements for scalability, auditability, safety, and governance. To support assessment, we introduce BPO-TA, a 26-task benchmark spanning 13 analytics endpoints. In preliminary evaluations, CUGA approached the accuracy of specialized agents while indicating potential for reducing development time and cost. Our contribution is twofold: presenting early evidence of generalist agents operating at enterprise scale, and distilling technical and organizational lessons from this initial pilot. We outline requirements and next steps for advancing research-grade architectures like CUGA into robust, enterprise-ready systems.

  • 12 authors
·
Oct 27, 2025

WideSearch: Benchmarking Agentic Broad Info-Seeking

From professional research to everyday planning, many tasks are bottlenecked by wide-scale information seeking, which is more repetitive than cognitively complex. With the rapid development of Large Language Models (LLMs), automated search agents powered by LLMs offer a promising solution to liberate humans from this tedious work. However, the capability of these agents to perform such "wide-context" collection reliably and completely remains largely unevaluated due to a lack of suitable benchmarks. To bridge this gap, we introduce WideSearch, a new benchmark engineered to evaluate agent reliability on these large-scale collection tasks. The benchmark features 200 manually curated questions (100 in English, 100 in Chinese) from over 15 diverse domains, grounded in real user queries. Each task requires agents to collect large-scale atomic information, which could be verified one by one objectively, and arrange it into a well-organized output. A rigorous five-stage quality control pipeline ensures the difficulty, completeness, and verifiability of the dataset. We benchmark over 10 state-of-the-art agentic search systems, including single-agent, multi-agent frameworks, and end-to-end commercial systems. Most systems achieve overall success rates near 0\%, with the best performer reaching just 5\%. However, given sufficient time, cross-validation by multiple human testers can achieve a near 100\% success rate. These results demonstrate that present search agents have critical deficiencies in large-scale information seeking, underscoring urgent areas for future research and development in agentic search. Our dataset, evaluation pipeline, and benchmark results have been publicly released at https://widesearch-seed.github.io/

  • 13 authors
·
Aug 11, 2025 3

Complex QA and language models hybrid architectures, Survey

This paper reviews the state-of-the-art of language models architectures and strategies for "complex" question-answering (QA, CQA, CPS) with a focus on hybridization. Large Language Models (LLM) are good at leveraging public data on standard problems but once you want to tackle more specific complex questions or problems (e.g. How does the concept of personal freedom vary between different cultures ? What is the best mix of power generation methods to reduce climate change ?) you may need specific architecture, knowledge, skills, methods, sensitive data protection, explainability, human approval and versatile feedback... Recent projects like ChatGPT and GALACTICA have allowed non-specialists to grasp the great potential as well as the equally strong limitations of LLM in complex QA. In this paper, we start by reviewing required skills and evaluation techniques. We integrate findings from the robust community edited research papers BIG, BLOOM and HELM which open source, benchmark and analyze limits and challenges of LLM in terms of tasks complexity and strict evaluation on accuracy (e.g. fairness, robustness, toxicity, ...) as a baseline. We discuss some challenges associated with complex QA, including domain adaptation, decomposition and efficient multi-step QA, long form and non-factoid QA, safety and multi-sensitivity data protection, multimodal search, hallucinations, explainability and truthfulness, temporal reasoning. We analyze current solutions and promising research trends, using elements such as: hybrid LLM architectural patterns, training and prompting strategies, active human reinforcement learning supervised with AI, neuro-symbolic and structured knowledge grounding, program synthesis, iterated decomposition and others.

  • 5 authors
·
Feb 17, 2023

IQA-EVAL: Automatic Evaluation of Human-Model Interactive Question Answering

To evaluate Large Language Models (LLMs) for question answering (QA), traditional methods typically focus on directly assessing the immediate responses generated by the models based on the given question and context. In the common use case of humans seeking AI assistant's help in finding information, these non-interactive evaluations do not account for the dynamic nature of human-model conversations, and interaction-aware evaluations have shown that accurate QA models are preferred by humans (Lee et al., 2023). Recent works in human-computer interaction (HCI) have employed human evaluators to conduct interactions and evaluations, but they are often prohibitively expensive and time-consuming to scale. In this work, we introduce an automatic evaluation framework IQA-EVAL to Interactive Question Answering Evaluation. More specifically, we introduce LLM-based Evaluation Agent (LEA) that can: (1) simulate human behaviors to generate interactions with IQA models; (2) automatically evaluate the generated interactions. Moreover, we propose assigning personas to LEAs to better simulate groups of real human evaluators. We show that: (1) our evaluation framework with GPT-4 (or Claude) as the backbone model achieves a high correlation with human evaluations on the IQA task; (2) assigning personas to LEA to better represent the crowd further significantly improves correlations. Finally, we use our automatic metric to evaluate five recent representative LLMs with over 1000 questions from complex and ambiguous question answering tasks, which comes with a substantial cost of $5k if evaluated by humans.

  • 4 authors
·
Aug 24, 2024

AgentCoder: Multi-Agent-based Code Generation with Iterative Testing and Optimisation

The advancement of natural language processing (NLP) has been significantly boosted by the development of transformer-based large language models (LLMs). These models have revolutionized NLP tasks, particularly in code generation, aiding developers in creating software with enhanced efficiency. Despite their advancements, challenges in balancing code snippet generation with effective test case generation and execution persist. To address these issues, this paper introduces Multi-Agent Assistant Code Generation (AgentCoder), a novel solution comprising a multi-agent framework with specialized agents: the programmer agent, the test designer agent, and the test executor agent. During the coding procedure, the programmer agent will focus on the code generation and refinement based on the test executor agent's feedback. The test designer agent will generate test cases for the generated code, and the test executor agent will run the code with the test cases and write the feedback to the programmer. This collaborative system ensures robust code generation, surpassing the limitations of single-agent models and traditional methodologies. Our extensive experiments on 9 code generation models and 12 enhancement approaches showcase AgentCoder's superior performance over existing code generation models and prompt engineering techniques across various benchmarks. For example, AgentCoder achieves 77.4% and 89.1% pass@1 in HumanEval-ET and MBPP-ET with GPT-3.5, while SOTA baselines obtain only 69.5% and 63.0%.

  • 5 authors
·
Dec 20, 2023 1

Defining and Detecting the Defects of the Large Language Model-based Autonomous Agents

AI agents are systems capable of perceiving their environment, autonomously planning and executing tasks. Recent advancements in LLM have introduced a transformative paradigm for AI agents, enabling them to interact with external resources and tools through prompts. In such agents, the workflow integrates developer-written code, which manages framework construction and logic control, with LLM-generated natural language that enhances dynamic decision-making and interaction. However, discrepancies between developer-implemented logic and the dynamically generated content of LLMs in terms of behavior and expected outcomes can lead to defects, such as tool invocation failures and task execution errors. These issues introduce specific risks, leading to various defects in LLM-based AI Agents, such as service interruptions. Despite the importance of these issues, there is a lack of systematic work that focuses on analyzing LLM-based AI Agents to uncover defects in their code. In this paper, we present the first study focused on identifying and detecting defects in LLM Agents. We collected and analyzed 6,854 relevant posts from StackOverflow to define 8 types of agent defects. For each type, we provided detailed descriptions with an example. Then, we designed a static analysis tool, named Agentable, to detect the defects. Agentable leverages Code Property Graphs and LLMs to analyze Agent workflows by efficiently identifying specific code patterns and analyzing natural language descriptions. To evaluate Agentable, we constructed two datasets: AgentSet, consists of 84 real-world Agents, and AgentTest, which contains 78 Agents specifically designed to include various types of defects. Our results show that Agentable achieved an overall accuracy of 88.79% and a recall rate of 91.03%. Furthermore, our analysis reveals the 889 defects of the AgentSet, highlighting the prevalence of these defects.

  • 8 authors
·
Dec 24, 2024

Enhancing Financial Question Answering with a Multi-Agent Reflection Framework

While Large Language Models (LLMs) have shown impressive capabilities in numerous Natural Language Processing (NLP) tasks, they still struggle with financial question answering (QA), particularly when numerical reasoning is required. Recently, LLM-based multi-agent frameworks have demonstrated remarkable effectiveness in multi-step reasoning, which is crucial for financial QA tasks as it involves extracting relevant information from tables and text and then performing numerical reasoning on the extracted data to infer answers. In this study, we propose a multi-agent framework incorporating a critic agent that reflects on the reasoning steps and final answers for each question. Additionally, we enhance our system by adding multiple critic agents, each focusing on a specific aspect of the answer. Our results indicate that this framework significantly improves performance compared to single-agent reasoning, with an average performance increase of 15% for the LLaMA3-8B model and 5% for the LLaMA3-70B model. Furthermore, our framework performs on par with, and in some cases surpasses, larger single-agent LLMs such as LLaMA3.1-405B and GPT-4o-mini, though it falls slightly short compared to Claude-3.5 Sonnet. Overall, our framework presents an effective solution to enhance open-source LLMs for financial QA tasks, offering a cost-effective alternative to larger models like Claude-3.5 Sonnet.

  • 2 authors
·
Oct 29, 2024

SLA Management in Reconfigurable Multi-Agent RAG: A Systems Approach to Question Answering

Retrieval Augmented Generation (RAG) enables Large Language Models (LLMs) to generalize to new information by decoupling reasoning capabilities from static knowledge bases. Traditional RAG enhancements have explored vertical scaling -- assigning subtasks to specialized modules -- and horizontal scaling -- replicating tasks across multiple agents -- to improve performance. However, real-world applications impose diverse Service Level Agreements (SLAs) and Quality of Service (QoS) requirements, involving trade-offs among objectives such as reducing cost, ensuring answer quality, and adhering to specific operational constraints. In this work, we present a systems-oriented approach to multi-agent RAG tailored for real-world Question Answering (QA) applications. By integrating task-specific non-functional requirements -- such as answer quality, cost, and latency -- into the system, we enable dynamic reconfiguration to meet diverse SLAs. Our method maps these Service Level Objectives (SLOs) to system-level parameters, allowing the generation of optimal results within specified resource constraints. We conduct a case study in the QA domain, demonstrating how dynamic re-orchestration of a multi-agent RAG system can effectively manage the trade-off between answer quality and cost. By adjusting the system based on query intent and operational conditions, we systematically balance performance and resource utilization. This approach allows the system to meet SLOs for various query types, showcasing its practicality for real-world applications.

  • 3 authors
·
Dec 6, 2024

Implications of Deep Circuits in Improving Quality of Quantum Question Answering

Question Answering (QA) has proved to be an arduous challenge in the area of natural language processing (NLP) and artificial intelligence (AI). Many attempts have been made to develop complete solutions for QA as well as improving significant sub-modules of the QA systems to improve the overall performance through the course of time. Questions are the most important piece of QA, because knowing the question is equivalent to knowing what counts as an answer (Harrah in Philos Sci, 1961 [1]). In this work, we have attempted to understand questions in a better way by using Quantum Machine Learning (QML). The properties of Quantum Computing (QC) have enabled classically intractable data processing. So, in this paper, we have performed question classification on questions from two classes of SelQA (Selection-based Question Answering) dataset using quantum-based classifier algorithms-quantum support vector machine (QSVM) and variational quantum classifier (VQC) from Qiskit (Quantum Information Science toolKIT) for Python. We perform classification with both classifiers in almost similar environments and study the effects of circuit depths while comparing the results of both classifiers. We also use these classification results with our own rule-based QA system and observe significant performance improvement. Hence, this experiment has helped in improving the quality of QA in general.

  • 2 authors
·
May 12, 2023

"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time

Customer service is how companies interface with their customers. It can contribute heavily towards the overall customer satisfaction. However, high-quality service can become expensive, creating an incentive to make it as cost efficient as possible and prompting most companies to utilize AI-powered assistants, or "chat bots". On the other hand, human-to-human interaction is still desired by customers, especially when it comes to complex scenarios such as disputes and sensitive topics like bill payment. This raises the bar for customer service agents. They need to accurately understand the customer's question or concern, identify a solution that is acceptable yet feasible (and within the company's policy), all while handling multiple conversations at once. In this work, we introduce "Ask Me Anything" (AMA) as an add-on feature to an agent-facing customer service interface. AMA allows agents to ask questions to a large language model (LLM) on demand, as they are handling customer conversations -- the LLM provides accurate responses in real-time, reducing the amount of context switching the agent needs. In our internal experiments, we find that agents using AMA versus a traditional search experience spend approximately 10% fewer seconds per conversation containing a search, translating to millions of dollars of savings annually. Agents that used the AMA feature provided positive feedback nearly 80% of the time, demonstrating its usefulness as an AI-assisted feature for customer care.

  • 5 authors
·
May 1, 2024

Building Efficient and Effective OpenQA Systems for Low-Resource Languages

Question answering (QA) is the task of answering questions posed in natural language with free-form natural language answers extracted from a given passage. In the OpenQA variant, only a question text is given, and the system must retrieve relevant passages from an unstructured knowledge source and use them to provide answers, which is the case in the mainstream QA systems on the Web. QA systems currently are mostly limited to the English language due to the lack of large-scale labeled QA datasets in non-English languages. In this paper, we show that effective, low-cost OpenQA systems can be developed for low-resource contexts. The key ingredients are (1) weak supervision using machine-translated labeled datasets and (2) a relevant unstructured knowledge source in the target language context. Furthermore, we show that only a few hundred gold assessment examples are needed to reliably evaluate these systems. We apply our method to Turkish as a challenging case study, since English and Turkish are typologically very distinct and Turkish has limited resources for QA. We present SQuAD-TR, a machine translation of SQuAD2.0, and we build our OpenQA system by adapting ColBERT-QA and retraining it over Turkish resources and SQuAD-TR using two versions of Wikipedia dumps spanning two years. We obtain a performance improvement of 24-32% in the Exact Match (EM) score and 22-29% in the F1 score compared to the BM25-based and DPR-based baseline QA reader models. Our results show that SQuAD-TR makes OpenQA feasible for Turkish, which we hope encourages researchers to build OpenQA systems in other low-resource languages. We make all the code, models, and the dataset publicly available at https://github.com/boun-tabi/SQuAD-TR.

  • 6 authors
·
Jan 7, 2024

ST-WebAgentBench: A Benchmark for Evaluating Safety and Trustworthiness in Web Agents

Recent advancements in Web agents have introduced novel architectures and benchmarks showcasing progress in autonomous web navigation and interaction. However, most existing benchmarks prioritize effectiveness and accuracy, overlooking factors like safety and trustworthiness which are essential for deploying web agents in enterprise settings. We present STWebAgentBench, a benchmark designed to evaluate web agents safety and trustworthiness across six critical dimensions, essential for reliability in enterprise applications. This benchmark is grounded in a detailed framework that defines safe and trustworthy (ST) agent behavior. Our work extends WebArena with safety templates and evaluation functions to assess safety policy compliance rigorously. We introduce the Completion Under Policy to measure task success while adhering to policies, alongside the Risk Ratio, which quantifies policy violations across dimensions, providing actionable insights to address safety gaps. Our evaluation reveals that current SOTA agents struggle with policy adherence and cannot yet be relied upon for critical business applications. We open-source this benchmark and invite the community to contribute, with the goal of fostering a new generation of safer, more trustworthy AI agents. All code, data, environment reproduction resources, and video demonstrations are available at https://sites.google.com/view/st-webagentbench/home.

  • 6 authors
·
Oct 9, 2024

Question answering systems for health professionals at the point of care -- a systematic review

Objective: Question answering (QA) systems have the potential to improve the quality of clinical care by providing health professionals with the latest and most relevant evidence. However, QA systems have not been widely adopted. This systematic review aims to characterize current medical QA systems, assess their suitability for healthcare, and identify areas of improvement. Materials and methods: We searched PubMed, IEEE Xplore, ACM Digital Library, ACL Anthology and forward and backward citations on 7th February 2023. We included peer-reviewed journal and conference papers describing the design and evaluation of biomedical QA systems. Two reviewers screened titles, abstracts, and full-text articles. We conducted a narrative synthesis and risk of bias assessment for each study. We assessed the utility of biomedical QA systems. Results: We included 79 studies and identified themes, including question realism, answer reliability, answer utility, clinical specialism, systems, usability, and evaluation methods. Clinicians' questions used to train and evaluate QA systems were restricted to certain sources, types and complexity levels. No system communicated confidence levels in the answers or sources. Many studies suffered from high risks of bias and applicability concerns. Only 8 studies completely satisfied any criterion for clinical utility, and only 7 reported user evaluations. Most systems were built with limited input from clinicians. Discussion: While machine learning methods have led to increased accuracy, most studies imperfectly reflected real-world healthcare information needs. Key research priorities include developing more realistic healthcare QA datasets and considering the reliability of answer sources, rather than merely focusing on accuracy.

  • 9 authors
·
Jan 24, 2024

Automated Benchmark Generation for Repository-Level Coding Tasks

Code Agent development is an extremely active research area, where a reliable performance metric is critical for tracking progress and guiding new developments. This demand is underscored by the meteoric rise in popularity of SWE-Bench. This benchmark challenges code agents to generate patches addressing GitHub issues given the full repository as context. The correctness of generated patches is then evaluated by executing a human-written test suite extracted from the repository after the issue's resolution. However, constructing benchmarks like SWE-Bench requires substantial manual effort to set up historically accurate execution environments for testing. Crucially, this severely limits the number of considered repositories, e.g., just 12 for SWE-Bench. Considering so few repositories, selected for their popularity runs the risk of leading to a distributional mismatch, i.e., the measured performance may not be representative of real-world scenarios potentially misguiding development efforts. In this work, we address this challenge and introduce SetUpAgent, a fully automated system capable of historically accurate dependency setup, test execution, and result parsing. Using SetUpAgent, we generate two new datasets: (i) SWEE-Bench an extended version of SWE-Bench encompassing hundreds of repositories, and (ii) SWA-Bench a benchmark focusing on applications rather than libraries. Comparing these datasets to SWE-Bench with respect to their characteristics and code agent performance, we find significant distributional differences, including lower issue description quality and detail level, higher fix complexity, and most importantly up to 40% lower agent success rates.

  • 3 authors
·
Mar 10, 2025

Testing and Understanding Erroneous Planning in LLM Agents through Synthesized User Inputs

Agents based on large language models (LLMs) have demonstrated effectiveness in solving a wide range of tasks by integrating LLMs with key modules such as planning, memory, and tool usage. Increasingly, customers are adopting LLM agents across a variety of commercial applications critical to reliability, including support for mental well-being, chemical synthesis, and software development. Nevertheless, our observations and daily use of LLM agents indicate that they are prone to making erroneous plans, especially when the tasks are complex and require long-term planning. In this paper, we propose PDoctor, a novel and automated approach to testing LLM agents and understanding their erroneous planning. As the first work in this direction, we formulate the detection of erroneous planning as a constraint satisfiability problem: an LLM agent's plan is considered erroneous if its execution violates the constraints derived from the user inputs. To this end, PDoctor first defines a domain-specific language (DSL) for user queries and synthesizes varying inputs with the assistance of the Z3 constraint solver. These synthesized inputs are natural language paragraphs that specify the requirements for completing a series of tasks. Then, PDoctor derives constraints from these requirements to form a testing oracle. We evaluate PDoctor with three mainstream agent frameworks and two powerful LLMs (GPT-3.5 and GPT-4). The results show that PDoctor can effectively detect diverse errors in agent planning and provide insights and error characteristics that are valuable to both agent developers and users. We conclude by discussing potential alternative designs and directions to extend PDoctor.

  • 5 authors
·
Apr 27, 2024

Trae Agent: An LLM-based Agent for Software Engineering with Test-time Scaling

Software issue resolution is a critical challenge in software engineering and has garnered increasing attention in recent years. With the rapid advancement of large language models (LLMs), substantial progress has been made in addressing real-world software engineering tasks. Recent studies have introduced ensemble reasoning techniques to enhance the performance of LLM-based issue resolution. However, existing prompting-based methods still face limitations in effectively exploring large ensemble spaces and lack the capacity for repository-level understanding, both of which constrain their overall effectiveness. In this paper, we propose Trae Agent, the first agent-based ensemble reasoning approach for repository-level issue resolution. Trae Agent formulates our goal as an optimal solution search problem and addresses two key challenges, i.e., large ensemble spaces and repository-level understanding, through modular agents for generation, pruning, and selection. We conduct extensive experiments using three leading LLMs on the widely-adopted SWE-bench benchmark, comparing Trae Agent against four state-of-the-art ensemble reasoning techniques. Experimental results demonstrate that Trae Agent consistently achieves superior performance, with an average improvement of 10.22% over all baselines in terms of Pass@1. Trae Agent has achieved first place on the SWE-bench Verified leaderboard, with a notable Pass@1 score of 75.20%. We are pleased to release Trae Agent as an open-source project to support the research community, with all resources available at https://github.com/bytedance/trae-agent.

  • 15 authors
·
Jul 31, 2025

AstaBench: Rigorous Benchmarking of AI Agents with a Scientific Research Suite

AI agents hold the potential to revolutionize scientific productivity by automating literature reviews, replicating experiments, analyzing data, and even proposing new directions of inquiry; indeed, there are now many such agents, ranging from general-purpose "deep research" systems to specialized science-specific agents, such as AI Scientist and AIGS. Rigorous evaluation of these agents is critical for progress. Yet existing benchmarks fall short on several fronts: they (1) fail to provide holistic, product-informed measures of real-world use cases such as science research; (2) lack reproducible agent tools necessary for a controlled comparison of core agentic capabilities; (3) do not account for confounding variables such as model cost and tool access; (4) do not provide standardized interfaces for quick agent prototyping and evaluation; and (5) lack comprehensive baseline agents necessary to identify true advances. In response, we define principles and tooling for more rigorously benchmarking agents. Using these, we present AstaBench, a suite that provides the first holistic measure of agentic ability to perform scientific research, comprising 2400+ problems spanning the entire scientific discovery process and multiple scientific domains, and including many problems inspired by actual user requests to deployed Asta agents. Our suite comes with the first scientific research environment with production-grade search tools that enable controlled, reproducible evaluation, better accounting for confounders. Alongside, we provide a comprehensive suite of nine science-optimized classes of Asta agents and numerous baselines. Our extensive evaluation of 57 agents across 22 agent classes reveals several interesting findings, most importantly that despite meaningful progress on certain individual aspects, AI remains far from solving the challenge of science research assistance.

  • 39 authors
·
Oct 24, 2025 1

OS Agents: A Survey on MLLM-based Agents for General Computing Devices Use

The dream to create AI assistants as capable and versatile as the fictional J.A.R.V.I.S from Iron Man has long captivated imaginations. With the evolution of (multi-modal) large language models ((M)LLMs), this dream is closer to reality, as (M)LLM-based Agents using computing devices (e.g., computers and mobile phones) by operating within the environments and interfaces (e.g., Graphical User Interface (GUI)) provided by operating systems (OS) to automate tasks have significantly advanced. This paper presents a comprehensive survey of these advanced agents, designated as OS Agents. We begin by elucidating the fundamentals of OS Agents, exploring their key components including the environment, observation space, and action space, and outlining essential capabilities such as understanding, planning, and grounding. We then examine methodologies for constructing OS Agents, focusing on domain-specific foundation models and agent frameworks. A detailed review of evaluation protocols and benchmarks highlights how OS Agents are assessed across diverse tasks. Finally, we discuss current challenges and identify promising directions for future research, including safety and privacy, personalization and self-evolution. This survey aims to consolidate the state of OS Agents research, providing insights to guide both academic inquiry and industrial development. An open-source GitHub repository is maintained as a dynamic resource to foster further innovation in this field. We present a 9-page version of our work, accepted by ACL 2025, to provide a concise overview to the domain.

  • 29 authors
·
Aug 6, 2025 2

CORE-Bench: Fostering the Credibility of Published Research Through a Computational Reproducibility Agent Benchmark

AI agents have the potential to aid users on a variety of consequential tasks, including conducting scientific research. To spur the development of useful agents, we need benchmarks that are challenging, but more crucially, directly correspond to real-world tasks of interest. This paper introduces such a benchmark, designed to measure the accuracy of AI agents in tackling a crucial yet surprisingly challenging aspect of scientific research: computational reproducibility. This task, fundamental to the scientific process, involves reproducing the results of a study using the provided code and data. We introduce CORE-Bench (Computational Reproducibility Agent Benchmark), a benchmark consisting of 270 tasks based on 90 scientific papers across three disciplines (computer science, social science, and medicine). Tasks in CORE-Bench consist of three difficulty levels and include both language-only and vision-language tasks. We provide an evaluation system to measure the accuracy of agents in a fast and parallelizable way, saving days of evaluation time for each run compared to a sequential implementation. We evaluated two baseline agents: the general-purpose AutoGPT and a task-specific agent called CORE-Agent. We tested both variants using two underlying language models: GPT-4o and GPT-4o-mini. The best agent achieved an accuracy of 21% on the hardest task, showing the vast scope for improvement in automating routine scientific tasks. Having agents that can reproduce existing work is a necessary step towards building agents that can conduct novel research and could verify and improve the performance of other research agents. We hope that CORE-Bench can improve the state of reproducibility and spur the development of future research agents.

  • 5 authors
·
Sep 17, 2024 2

Agent-SafetyBench: Evaluating the Safety of LLM Agents

As large language models (LLMs) are increasingly deployed as agents, their integration into interactive environments and tool use introduce new safety challenges beyond those associated with the models themselves. However, the absence of comprehensive benchmarks for evaluating agent safety presents a significant barrier to effective assessment and further improvement. In this paper, we introduce Agent-SafetyBench, a comprehensive benchmark designed to evaluate the safety of LLM agents. Agent-SafetyBench encompasses 349 interaction environments and 2,000 test cases, evaluating 8 categories of safety risks and covering 10 common failure modes frequently encountered in unsafe interactions. Our evaluation of 16 popular LLM agents reveals a concerning result: none of the agents achieves a safety score above 60%. This highlights significant safety challenges in LLM agents and underscores the considerable need for improvement. Through quantitative analysis, we identify critical failure modes and summarize two fundamental safety detects in current LLM agents: lack of robustness and lack of risk awareness. Furthermore, our findings suggest that reliance on defense prompts alone is insufficient to address these safety issues, emphasizing the need for more advanced and robust strategies. We release Agent-SafetyBench at https://github.com/thu-coai/Agent-SafetyBench to facilitate further research and innovation in agent safety evaluation and improvement.

  • 7 authors
·
Dec 18, 2024 2

InsightBench: Evaluating Business Analytics Agents Through Multi-Step Insight Generation

Data analytics is essential for extracting valuable insights from data that can assist organizations in making effective decisions. We introduce InsightBench, a benchmark dataset with three key features. First, it consists of 100 datasets representing diverse business use cases such as finance and incident management, each accompanied by a carefully curated set of insights planted in the datasets. Second, unlike existing benchmarks focusing on answering single queries, InsightBench evaluates agents based on their ability to perform end-to-end data analytics, including formulating questions, interpreting answers, and generating a summary of insights and actionable steps. Third, we conducted comprehensive quality assurance to ensure that each dataset in the benchmark had clear goals and included relevant and meaningful questions and analysis. Furthermore, we implement a two-way evaluation mechanism using LLaMA-3 as an effective, open-source evaluator to assess agents' ability to extract insights. We also propose AgentPoirot, our baseline data analysis agent capable of performing end-to-end data analytics. Our evaluation on InsightBench shows that AgentPoirot outperforms existing approaches (such as Pandas Agent) that focus on resolving single queries. We also compare the performance of open- and closed-source LLMs and various evaluation strategies. Overall, this benchmark serves as a testbed to motivate further development in comprehensive automated data analytics and can be accessed here: https://github.com/ServiceNow/insight-bench.

  • 14 authors
·
Jul 8, 2024

Revolutionizing Database Q&A with Large Language Models: Comprehensive Benchmark and Evaluation

The development of Large Language Models (LLMs) has revolutionized Q&A across various industries, including the database domain. However, there is still a lack of a comprehensive benchmark to evaluate the capabilities of different LLMs and their modular components in database Q&A. To this end, we introduce DQA, the first comprehensive database Q&A benchmark. DQA features an innovative LLM-based method for automating the generation, cleaning, and rewriting of database Q&A, resulting in over 240,000 Q&A pairs in English and Chinese. These Q&A pairs cover nearly all aspects of database knowledge, including database manuals, database blogs, and database tools. This inclusion allows for additional assessment of LLMs' Retrieval-Augmented Generation (RAG) and Tool Invocation Generation (TIG) capabilities in the database Q&A task. Furthermore, we propose a comprehensive LLM-based database Q&A testbed on DQA. This testbed is highly modular and scalable, with both basic and advanced components like Question Classification Routing (QCR), RAG, TIG, and Prompt Template Engineering (PTE). Besides, DQA provides a complete evaluation pipeline, featuring diverse metrics and a standardized evaluation process to ensure comprehensiveness, accuracy, and fairness. We use DQA to evaluate the database Q&A capabilities under the proposed testbed comprehensively. The evaluation reveals findings like (i) the strengths and limitations of nine different LLM-based Q&A bots and (ii) the performance impact and potential improvements of various service components (e.g., QCR, RAG, TIG). We hope our benchmark and findings will better guide the future development of LLM-based database Q&A research.

  • 9 authors
·
Sep 5, 2024

AXNav: Replaying Accessibility Tests from Natural Language

Developers and quality assurance testers often rely on manual testing to test accessibility features throughout the product lifecycle. Unfortunately, manual testing can be tedious, often has an overwhelming scope, and can be difficult to schedule amongst other development milestones. Recently, Large Language Models (LLMs) have been used for a variety of tasks including automation of UIs, however to our knowledge no one has yet explored their use in controlling assistive technologies for the purposes of supporting accessibility testing. In this paper, we explore the requirements of a natural language based accessibility testing workflow, starting with a formative study. From this we build a system that takes as input a manual accessibility test (e.g., ``Search for a show in VoiceOver'') and uses an LLM combined with pixel-based UI Understanding models to execute the test and produce a chaptered, navigable video. In each video, to help QA testers we apply heuristics to detect and flag accessibility issues (e.g., Text size not increasing with Large Text enabled, VoiceOver navigation loops). We evaluate this system through a 10 participant user study with accessibility QA professionals who indicated that the tool would be very useful in their current work and performed tests similarly to how they would manually test the features. The study also reveals insights for future work on using LLMs for accessibility testing.

  • 6 authors
·
Oct 3, 2023