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sentiment.suggestion
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null
c6a56dd7-3cae-40cc-a24f-0e5150ae7e4c
pending
851546dd-b5da-48ae-becc-4a0457f530b2
How do I locate my card?
0positive
null
null
null
null
null
null
null
null
null
null
null
2742dd1d-d4bc-4095-ba6f-74f0e6e86191
pending
688adcf4-25c5-4255-84c6-eae33e806cd7
I still have not received my new card, I ordered over a week ago.
1neutral
null
null
null
null
[ "order_physical_card" ]
null
null
null
null
null
null
c8d94025-cfdb-4685-a43e-604c7376da7f
pending
ffdd0135-0704-4e22-aa0e-9f72e222402e
I ordered a card but it has not arrived. Help please!
1neutral
null
null
null
null
[ "card_arrival", "order_physical_card" ]
null
null
null
null
null
null
fceb8f44-6c93-47f6-b3eb-033e3e0eabc6
pending
2bcec1df-fe15-44d2-b810-8219a9440011
Is there a way to know when my card will arrive?
0positive
null
null
null
null
[ "card_arrival", "transfer_timing" ]
null
null
null
null
null
null
a19b780e-3064-450f-9849-44bfda81fb98
pending
7ce73f68-011a-4449-8183-281a308f3589
My card has not arrived yet.
0positive
null
null
null
null
[ "card_arrival" ]
null
null
null
null
null
null
13b22dea-6f67-417c-b25d-65c96bb2f160
pending
17d89a24-0f74-41ee-9389-f7df89413d72
When will I get my card?
0positive
null
null
null
null
null
null
null
null
null
null
null
4e609094-b814-42cf-bdc8-86c0f949fcb2
pending
71b7ead2-15ba-4a47-96e2-b12b0d8ea347
Do you know if there is a tracking number for the new card you sent me?
1neutral
null
null
null
null
null
null
null
null
null
null
null
51930e9f-f357-4ced-906a-e6caa332b4e8
pending
c40b954f-df7b-442f-b078-86a65d290179
i have not received my card
1neutral
null
null
null
null
[ "card_not_working" ]
null
null
null
null
null
null
16e3f166-e5c1-4fa7-91b6-fa38e46d9056
pending
80d6ebbe-bd5f-4644-bb93-deca5e47d6bf
still waiting on that card
0positive
null
null
null
null
null
null
null
null
null
null
null
2cbe98c2-e74c-4c97-8d8e-9d61b0e9778f
pending
0b044bcc-a9c5-4489-8e9e-82cc42ff5af2
Is it normal to have to wait over a week for my new card?
2negative
null
null
null
null
null
null
null
null
null
null
null
69c7a990-a6fa-49b5-bd02-d5fc30ae6530
pending
e5448d9f-c8c0-4da6-ba51-9efa8d2890ff
How do I track my card?
0positive
null
null
null
null
null
null
null
null
null
null
null
a98c72eb-442e-4a86-b33c-9e8fe6235a7a
pending
623f48cd-321a-4297-895a-2bab3468fb9b
How long does a card delivery take?
0positive
null
null
null
null
[ "card_arrival", "card_delivery_estimate", "transfer_timing" ]
null
null
null
null
null
null
c298c4a3-3d67-4a93-b1d5-dbe86f42f929
pending
a018ead8-0197-4cb1-9780-d6b58401d588
I still don't have my card after 2 weeks. What should I do?
2negative
null
null
null
null
null
null
null
null
null
null
null
5514e077-0c4d-4df7-b113-85b8b8796793
pending
5a391d73-cc8d-4416-883f-3d7085df1ecc
still waiting on my new card
0positive
null
null
null
null
null
null
null
null
null
null
null
1d4574ac-2ef8-4713-b350-0d6de0b7089f
pending
51c14baf-3945-4fc2-b23b-35f35ab458ce
I am still waiting for my card after 1 week. Is this ok?
0positive
null
null
null
null
[ "pending_card_payment" ]
null
null
null
null
null
null
e16c3684-f670-458b-a65c-73d5fc25c727
pending
75b4bc34-fe4e-4389-9644-c44b7c353e81
I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?
0positive
null
null
null
null
[ "balance_not_updated_after_bank_transfer", "card_arrival", "top_up_by_bank_transfer_charge" ]
null
null
null
null
null
null
6602a0d8-9101-4011-a37d-e9b354a25682
pending
e90f1632-3dbc-479e-aee1-b114956e9fe0
I've been waiting longer than expected for my card.
0positive
null
null
null
null
null
null
null
null
null
null
null
998909ef-c58e-452b-a198-24887dd615d1
pending
2827e454-8615-47d4-aab5-fd824950092f
Why hasn't my card been delivered?
1neutral
null
null
null
null
[ "card_arrival", "card_not_working", "transfer_not_received_by_recipient" ]
null
null
null
null
null
null
d39f9048-459c-4e5a-a6d9-205caa04ac4b
pending
a394e9e7-5764-4563-9353-56133a742009
Where is my new card? I have been waiting a week!
0positive
null
null
null
null
[ "card_arrival" ]
null
null
null
null
null
null
061e15d1-94d3-428d-a032-5b05761b5ebb
pending
562c8d05-cc27-4edc-8480-79ce5432ad8a
My card still hasn't arrived after 2 weeks. Is it lost?
2negative
null
null
null
null
[ "card_arrival", "lost_or_stolen_card" ]
null
null
null
null
null
null
d6dab967-3415-4798-946f-8cb5c4edf04f
pending
5963774c-2825-4558-bbc8-ca6ee3b21537
I did not get my card yet, is it lost?
2negative
null
null
null
null
[ "lost_or_stolen_card" ]
null
null
null
null
null
null
15384e47-71a0-475c-a70c-fa41bca5c2b7
pending
4ba5f724-c11f-4769-835b-a65e74e7b63d
Status of the card I ordered.
0positive
null
null
null
null
[ "order_physical_card" ]
null
null
null
null
null
null
46b23e74-1a09-4f17-8a0c-7c19e37da2fd
pending
07735cab-6054-422a-b023-ed2930c24c8b
How long should my new card take to arrive?
0positive
null
null
null
null
[ "card_arrival", "transfer_timing" ]
null
null
null
null
null
null
b69cfb3d-7cf8-4589-9bcc-a4a90059a1cb
pending
4b1418a1-67bc-4270-be0c-edbe361173b1
I ordered my card 2 weeks ago and it still isn't here? What do I do?
1neutral
null
null
null
null
[ "order_physical_card" ]
null
null
null
null
null
null
62ed3b88-40c1-475c-a8a0-ee8c48567760
pending
6fdffd5a-8ad7-49d3-8e8b-7ccbe9347ff3
My card has not arrived yet, where is it?
0positive
null
null
null
null
[ "card_arrival" ]
null
null
null
null
null
null
22771122-15bd-4e5e-9fe8-ed58e25f4fe0
pending
f8f4adb0-9b8b-4550-8b77-a29611b1f23e
What is the tracking number for my card that was mailed?
1neutral
null
null
null
null
null
null
null
null
null
null
null
be2be565-2df6-446d-826c-ad0b96ac486e
pending
bbcc00d8-463e-41f4-b9c7-bd46d8506638
I think something went wrong with my card delivery as I haven't received it yet.
1neutral
null
null
null
null
[ "card_arrival", "wrong_amount_of_cash_received" ]
null
null
null
null
null
null
18b445ea-4032-4861-bc86-7bec46508518
pending
2dfb9822-a6ce-4a97-9a39-43409daa0fa7
I'm still waiting for delivery of my new card, why is it taking so long?
0positive
null
null
null
null
[ "card_arrival", "transfer_timing" ]
null
null
null
null
null
null
224c9dde-e607-4505-a4ec-691b4ca01eef
pending
caf070ee-c4c9-42d9-9e44-bbdd9704ac71
I ordered a card a week ago, and it's still not here. What do I do?
1neutral
null
null
null
null
[ "order_physical_card" ]
null
null
null
null
null
null
52584e58-0a84-40c7-a6fe-ce5e7f282621
pending
9e02a379-bdb9-4cce-b3cd-c024b2bcb1e3
i want to track the card you sent
0positive
null
null
null
null
null
null
null
null
null
null
null
1032cd96-2674-482d-95f3-e20359582c6e
pending
4b95a883-358a-4819-99de-922afbd24d76
My card hasn't arrived yet.
0positive
null
null
null
null
[ "card_arrival" ]
null
null
null
null
null
null
3d53d8c9-4b38-4a5c-aff6-0c56833fb721
pending
37d63972-ab72-417c-ba51-1cc6e8f86417
I was expecting my new card and am wondering why I haven't received it yet?
1neutral
null
null
null
null
null
null
null
null
null
null
null
5e24d46e-376d-4651-b0e8-ae028bfda869
pending
998fd836-8ff0-499e-b0fb-2a1a2de488f6
How do I know when my card will arrive?
0positive
null
null
null
null
[ "card_arrival" ]
null
null
null
null
null
null
74e1cd01-58db-4889-b605-d8ee16781a13
pending
1c9c9ca4-fc71-4103-b0c0-5777cc1f18fc
I'm still waiting on my card to be delivered.
0positive
null
null
null
null
[ "card_arrival" ]
null
null
null
null
null
null
17e04074-2697-46f8-bd72-7e4dcb65588a
pending
4418f73f-8124-42cc-8ecf-959b67f80333
Does the card you sent have a way to track to it?
1neutral
null
null
null
null
null
null
null
null
null
null
null
796d7e5a-0e00-40a7-9047-ca1820ab4c20
pending
58f9fbe1-1725-4dd6-8ecb-f1d47b0dc146
I ordered a card and I still haven't received it. It's been two weeks. What can I do?
1neutral
null
null
null
null
null
null
null
null
null
null
null
1a451be9-a9ec-4076-9585-54857ddb4b97
pending
a2bedd61-5752-457f-a7c9-edb3696af31f
I'm starting to think my card is lost because it still hasn't arrived, can you help?
2negative
null
null
null
null
[ "card_arrival", "lost_or_stolen_card" ]
null
null
null
null
null
null
7de9b89a-9253-4bd5-87a4-2a47907d655f
pending
ef41b9de-3db8-4d56-bac1-0e18c2d8d687
Is there tracking info available?
1neutral
null
null
null
null
null
null
null
null
null
null
null
daf69e40-c8a9-40ab-9f81-a25edb17a142
pending
6d62e0d4-a18a-4989-a0b3-f614d77b748f
What is the tracking number for the card you sent?
1neutral
null
null
null
null
null
null
null
null
null
null
null
290867d2-6023-4b48-bf8e-defb18d2d30c
pending
92546ab4-d0f1-43f5-8da8-29d76603b829
Where is the tracking number for the card you sent me?
1neutral
null
null
null
null
null
null
null
null
null
null
null
9df3e4be-af71-451f-926e-dc1f040d6e0b
pending
4077642f-fbff-4b94-97dc-8d1238b34a49
Why won't my card show up on the app?
0positive
null
null
null
null
[ "card_not_working", "exchange_via_app", "Refund_not_showing_up" ]
null
null
null
null
null
null
e4c49cac-9a2d-43d8-aed6-620f006e9eac
pending
2f8f6050-04c4-4efc-bb27-dd853448b5d3
I would like to reactivate my card.
1neutral
null
null
null
null
[ "activate_my_card", "card_about_to_expire" ]
null
null
null
null
null
null
9234dab8-3f5f-408a-a425-005ae4fc4079
pending
1fd555c1-161c-4359-a584-1404d666f751
Where do I link the new card?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
efe9f87c-d0d2-44e0-9515-ca4ba943e5fa
pending
f043fcce-ef65-4631-9ce3-94783f0ab32d
I have received my card, can you help me put it in the app?
0positive
null
null
null
null
[ "exchange_via_app" ]
null
null
null
null
null
null
19d90950-3387-4399-bc11-38a4a6fe0962
pending
943eea95-2a5f-4e00-89ed-3a1c32e07f87
How do I link a card that I already have?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
1c999c96-2cd2-4af3-82ed-04d580f484c5
pending
628ce4da-abd0-4994-be28-0a73f406356a
I received my new card, but I don't see it in the app anywhere. What do I do?
1neutral
null
null
null
null
[ "exchange_via_app" ]
null
null
null
null
null
null
e007155c-87a8-483e-832b-a9e77572c174
pending
28089fb1-4834-4105-9f89-5e76390e1e02
How do I re-add a card to the app?
2negative
null
null
null
null
[ "exchange_via_app" ]
null
null
null
null
null
null
d500118b-5033-40b4-8ecc-94d669c8d888
pending
97601dd9-ba1c-4e2c-b12f-eb07a066ff15
How do I add the card to my account?
0positive
null
null
null
null
[ "transfer_into_account" ]
null
null
null
null
null
null
9cf63be1-ad80-44d0-a4b7-56fc686dfc72
pending
45db4663-b402-4949-83e5-ccbce9af1536
Can I put my old card back into the system? I just found it/
1neutral
null
null
null
null
[ "transfer_into_account" ]
null
null
null
null
null
null
2f4b45f4-5eac-4d44-a5a3-3a521197e880
pending
f5327f21-1205-4cf2-8ba3-466cc8527d1e
I have one of your cards already, how do I link it?
0positive
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
bb4f07e0-6a49-41e1-9def-40732e9dde92
pending
9c66c673-c5a2-421e-a188-5d1c630fe4a2
How do I link a new card?
1neutral
null
null
null
null
[ "card_linking", "change_pin" ]
null
null
null
null
null
null
eeae793c-83a8-4f26-969e-a082691bc8d3
pending
eea9e601-b3ff-4077-b3ff-91974749c776
Can I link an existing card?
2negative
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
e5868e06-5cd6-446c-a7e3-77b80d8c9417
pending
19a2b91d-0f51-44df-92d5-ffdb887c6ab7
How do I link one your card if I have one already?
0positive
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
25655eb3-eb56-4b9d-a326-de12033e2d1e
pending
737ef78e-4d82-45eb-ab7b-a4dbd42e9dc5
How do I add a card to the app?
0positive
null
null
null
null
[ "exchange_via_app" ]
null
null
null
null
null
null
4cc184df-c7c9-4fe9-ba79-c8ec6b6c090a
pending
b2a0e328-b6db-44b5-af31-2f0fe4e0937e
Can I link my new card?
1neutral
null
null
null
null
[ "card_linking", "change_pin" ]
null
null
null
null
null
null
3be3a54c-eb5a-4786-b6a1-3cc704d55d25
pending
ab86dad4-072b-43ed-837e-0f0c716e62a8
Hello, I found the card I misplaced and I need to reactive it, how do I do that?
1neutral
null
null
null
null
null
null
null
null
null
null
null
16be1cc2-4488-4ccf-ad64-8fd68d0ead64
pending
5db5d47c-6653-4aef-adcf-6b04d8773bc0
Can you tell me how to link one of your cards that I already have?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
5b06a407-7d56-4cee-b8dc-f705f1d9813b
pending
4d148e7b-80dd-4b67-a302-606b8b2696ea
How do I view the card I received in the app?
0positive
null
null
null
null
[ "exchange_via_app" ]
null
null
null
null
null
null
7b11fdbb-5ba5-4c5d-b633-329ac9913953
pending
fa48f103-bac5-402e-b1c2-584af64e73e8
Where on the website do I go to link my card?
0positive
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
40587d12-d2a7-41c6-bfae-c0cb44a7b318
pending
ecf29d44-80cc-432b-af08-d41d2309542f
I found my card, can I add it to the app?
0positive
null
null
null
null
[ "exchange_via_app" ]
null
null
null
null
null
null
2e213140-8b68-4df0-8b0c-72a7b7030e53
pending
d9627cba-0ebb-473e-a4ef-495a01eb9562
How do I link to my credit card with you?
0positive
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
cd7632fe-01aa-4145-93b6-08f92fe4f780
pending
ab22d03e-5a47-4ddc-8cef-20ebe94668b1
I've received my card so now I need to know how to sync it to the app.
1neutral
null
null
null
null
[ "exchange_via_app" ]
null
null
null
null
null
null
8bc87e26-6f44-4db1-9491-f0f8885146ac
pending
879d073d-df01-4c4b-a376-ee972ea3e10d
I found my card, I would like to reactivate it.
1neutral
null
null
null
null
[ "activate_my_card" ]
null
null
null
null
null
null
a0460019-9cb1-4739-a490-d5e30be31cae
pending
2c4f3c19-755f-4255-a610-5dcd655329ff
How do I link this new card?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
0658ecfe-cdad-40c7-99df-df1b123797b6
pending
ee1b47f2-5e33-4d22-bded-0f9545825464
Can I reactivate my lost card that I found this morning in my jacket pocket?
2negative
null
null
null
null
[ "activate_my_card" ]
null
null
null
null
null
null
85d05235-1d5a-4732-b204-13becc828a7a
pending
5661a901-9093-4992-a005-b1a712684474
how do I link an already existing card?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
91527ce4-0fcf-4842-a01a-b09c73caa4c2
pending
d0391c91-9227-4f50-9923-efa2834a49ac
The app doesn't show the card I received.
1neutral
null
null
null
null
[ "exchange_via_app", "Refund_not_showing_up" ]
null
null
null
null
null
null
38157406-59de-45cc-8c97-2c54e0b50b31
pending
24724ad8-6405-4a2e-b320-a5a67e82c6b4
how do I link a card I already have?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
fa786c4b-a9af-4c9f-a2f6-ad6e81455348
pending
dc231990-9bf4-4da7-bd72-6eb717675ea0
I would like to link my card. How do I do it?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
48fbbd45-cb6c-42ec-a34a-825ac0496949
pending
7e584f36-8e0e-4b04-83cb-8478b03bf33a
Can you please show me where I can find the location to link my card?
0positive
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
edf8ac32-66f7-4cee-a7dc-119de13f7588
pending
8fda24c0-7ae1-49ea-b85e-68edda82829e
Where do I go if I want to link my new card?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
3c9e9dba-e9b7-459c-9001-b5d6d4bff606
pending
d77dadc3-a541-46e5-9dc5-3a944d5c3b18
Is there a way to make my old card usable with the app?
2negative
null
null
null
null
[ "exchange_via_app" ]
null
null
null
null
null
null
47bde328-70c2-4120-989c-94f5567e8447
pending
89463307-c371-488c-8eb1-5997c2a1664f
Can I reactivate a card I thought I lost?
2negative
null
null
null
null
[ "activate_my_card" ]
null
null
null
null
null
null
43c758a6-bf3e-4b09-97c1-0805cd91e449
pending
89d28e5b-587e-4a4d-9a31-9f2ba36da789
How do I link my card
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
63a65b3e-b5b5-4907-9ab4-119cdd4e5bf8
pending
bc257ee2-b5c1-4f09-a9d3-abe015627885
Where do I need to go in the app to enter my card info?
0positive
null
null
null
null
[ "edit_personal_details", "exchange_via_app" ]
null
null
null
null
null
null
bd600c15-7d2f-4f9e-83af-d49cca06cf63
pending
964612a0-a41a-4e44-9fe9-20280da26bb6
I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?
0positive
null
null
null
null
[ "card_linking", "exchange_via_app", "lost_or_stolen_card", "lost_or_stolen_phone" ]
null
null
null
null
null
null
3a21510c-747f-4626-82c3-cf77692289e5
pending
5bcf0d10-0185-410e-9ea4-d04c3b45ef22
Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket.
1neutral
null
null
null
null
[ "activate_my_card" ]
null
null
null
null
null
null
fdb7fd68-e2f3-4dd3-aa0a-15737f283def
pending
3bd3d80f-a026-42e2-9c50-0fb4e59374d6
I already have one of your cards, how do I link them?
1neutral
null
null
null
null
[ "card_linking" ]
null
null
null
null
null
null
3b1e17cd-9405-4728-8484-9f6d4ff4dfd9
pending
bfe2fc32-028d-4533-8cfd-5f86eeb9e9c3
How do I link my replacement card?
1neutral
null
null
null
null
[ "card_linking", "change_pin" ]
null
null
null
null
null
null
399aec15-3757-4bc8-a6eb-feee1b50fecb
pending
ad580f27-3671-44ca-bc98-bf827f84417b
Can I link another card to my account?
1neutral
null
null
null
null
[ "card_linking", "transfer_into_account" ]
null
null
null
null
null
null
234ccfb2-c879-4f28-9663-ed39af07f650
pending
83075194-d1eb-4ceb-ab19-e52f6fd7b1a8
I need to know your exchange rates.
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
57a2e694-53bb-45b6-8d64-7b1cfc1ee344
pending
edd91483-6d30-4109-b8ce-b7558a0a70ca
What exchange rates do you offer?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
fbb25eba-a19f-4982-b440-0da589c3c59d
pending
af51e49e-4880-4930-87c4-00e26ce74b02
How did you come up with your exchange rates?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
f171baa7-9aef-4f47-b258-32064bac9ec4
pending
745a56b5-7c44-40cf-b072-cdb4f16c91c5
Where do you guys acquire your exchange rate?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
9efece57-cc2c-4108-a511-a455264500a6
pending
4400be34-ac55-4cea-9b6d-c03a25f66b0d
How do I find the exchange rate?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
385fb590-e1ea-4810-ba91-965885e108ec
pending
eea11eac-2e9d-4c6f-819d-e6db0d9b9fc2
What are your international exchange rates?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
a531abe4-091b-4316-b4b6-bedb8fb2082e
pending
838c123d-45af-4753-a94f-521cdbe325fc
How often do your exchange rates change
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
44e6fcdc-fd91-4f71-918a-56d3e4ede594
pending
fd410d68-419d-4756-9907-0cc580ccb270
Please advise what is the exchange rate
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
3616513b-f448-424f-9a3f-f944307fe4d9
pending
feb69807-968c-4eb0-8788-0b2f0c18027b
How are exchange rates calculated?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
e66415ec-3c03-440c-bc20-8edbb4194e27
pending
bf131324-8d85-4845-98f6-0303935bed99
what are exchange rates based on
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
96d765a5-cd71-4b41-a9ea-28591bcd2416
pending
4a203b28-82c8-4508-9401-f9c77153f8b7
what are exchange rates
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
5f2da918-4c57-417f-8256-4057262a0a97
pending
dec5a058-5665-49d0-9a87-91a19584bc52
What are the most current exchange rates?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
2a61a92b-a1f7-414d-b522-cbe26ab50620
pending
181b00f2-2b95-4d30-aa2f-4a65d0e6ecb9
Can you explain your exchange rate policy to me?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
cd7e58ff-db70-4b03-b67d-be823bf0ea83
pending
9bd68b80-62f8-49c4-a354-ae0525e19daa
Is it a good time to exchange?
0positive
null
null
null
null
[ "exchange_charge", "exchange_rate", "transfer_timing" ]
null
null
null
null
null
null
187653e1-faca-412d-b675-c0938d1b3411
pending
6ebdd18f-d988-482c-b031-381dcbc7f1a0
What is the exchange rate like on this app?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_rate", "exchange_via_app", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
c3cd3476-ddea-4e67-8fc1-840e689dbf11
pending
b26de69f-e06c-4446-b272-a6e61bd46f44
Do you have a list of exchange rates?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
ff0af090-0c3b-459a-b1ff-81894feaa40c
pending
c2508db5-0e52-48d3-9c02-7e7ff006c3f4
Can you tell me where you get your exchange rates?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
1961d3bc-4799-45ff-bc42-bd2a2c493792
pending
89ddaa70-44db-4824-960a-5c8b16b6c923
Will I get a curreng foreign exchange rate?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_rate", "fiat_currency_support", "supported_cards_and_currencies", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
1ee836dd-ddc1-4d55-8198-14604d6b955e
pending
e5173108-a6f0-45ca-b786-f54722c2ffea
What currencies is an exchange rate calculated in?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "supported_cards_and_currencies", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
4207b36e-7590-42f5-9c3f-43b294160390
pending
4c3f7fc0-ef33-4eb5-9402-b8a84690d038
Where do you get your exchange rates from?
1neutral
null
null
null
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
null
null
null
null
null
null
End of preview. Expand in Data Studio

Dataset Card for my_setfit_dataset

This dataset has been created with Argilla. As shown in the sections below, this dataset can be loaded into your Argilla server as explained in Load with Argilla, or used directly with the datasets library in Load with datasets.

Using this dataset with Argilla

To load with Argilla, you'll just need to install Argilla as pip install argilla --upgrade and then use the following code:

import argilla as rg

ds = rg.Dataset.from_hub("Aditya8595/my_setfit_dataset", settings="auto")

This will load the settings and records from the dataset repository and push them to you Argilla server for exploration and annotation.

Using this dataset with datasets

To load the records of this dataset with datasets, you'll just need to install datasets as pip install datasets --upgrade and then use the following code:

from datasets import load_dataset

ds = load_dataset("Aditya8595/my_setfit_dataset")

This will only load the records of the dataset, but not the Argilla settings.

Dataset Structure

This dataset repo contains:

  • Dataset records in a format compatible with HuggingFace datasets. These records will be loaded automatically when using rg.Dataset.from_hub and can be loaded independently using the datasets library via load_dataset.
  • The annotation guidelines that have been used for building and curating the dataset, if they've been defined in Argilla.
  • A dataset configuration folder conforming to the Argilla dataset format in .argilla.

The dataset is created in Argilla with: fields, questions, suggestions, metadata, vectors, and guidelines.

Fields

The fields are the features or text of a dataset's records. For example, the 'text' column of a text classification dataset of the 'prompt' column of an instruction following dataset.

Field Name Title Type Required Markdown
text text text True False

Questions

The questions are the questions that will be asked to the annotators. They can be of different types, such as rating, text, label_selection, multi_label_selection, or ranking.

Question Name Title Type Required Description Values/Labels
topics topics multi_label_selection True N/A ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal']
sentiment sentiment label_selection True N/A ['positive', 'neutral', 'negative']

Data Instances

An example of a dataset instance in Argilla looks as follows:

{
    "_server_id": "851546dd-b5da-48ae-becc-4a0457f530b2",
    "fields": {
        "text": "How do I locate my card?"
    },
    "id": "c6a56dd7-3cae-40cc-a24f-0e5150ae7e4c",
    "metadata": {},
    "responses": {},
    "status": "pending",
    "suggestions": {
        "sentiment": {
            "agent": null,
            "score": null,
            "value": "positive"
        }
    },
    "vectors": {}
}

While the same record in HuggingFace datasets looks as follows:

{
    "_server_id": "851546dd-b5da-48ae-becc-4a0457f530b2",
    "id": "c6a56dd7-3cae-40cc-a24f-0e5150ae7e4c",
    "sentiment.responses": null,
    "sentiment.responses.status": null,
    "sentiment.responses.users": null,
    "sentiment.suggestion": 0,
    "sentiment.suggestion.agent": null,
    "sentiment.suggestion.score": null,
    "status": "pending",
    "text": "How do I locate my card?",
    "topics.responses": null,
    "topics.responses.status": null,
    "topics.responses.users": null,
    "topics.suggestion": null,
    "topics.suggestion.agent": null,
    "topics.suggestion.score": null
}

Data Splits

The dataset contains a single split, which is train.

Dataset Creation

Curation Rationale

[More Information Needed]

Source Data

Initial Data Collection and Normalization

[More Information Needed]

Who are the source language producers?

[More Information Needed]

Annotations

Annotation guidelines

[More Information Needed]

Annotation process

[More Information Needed]

Who are the annotators?

[More Information Needed]

Personal and Sensitive Information

[More Information Needed]

Considerations for Using the Data

Social Impact of Dataset

[More Information Needed]

Discussion of Biases

[More Information Needed]

Other Known Limitations

[More Information Needed]

Additional Information

Dataset Curators

[More Information Needed]

Licensing Information

[More Information Needed]

Citation Information

[More Information Needed]

Contributions

[More Information Needed]

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